Privacy Policy

1. Information We Collect

When you use our booking or contact forms, we collect the information you provide directly: your name, email address, phone number, service requested, preferred date, property type, and any additional notes you choose to share.

When you use our live chat, we process the messages you send so we can respond to your enquiry.

2. How We Use Your Information

We use your information to: respond to your enquiries, process and confirm your bookings, contact you about your appointment, and improve our services.

We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process your personal data on the basis of your consent (when you submit a form) and our legitimate interests in operating and improving our cleaning service (such as confirming appointments you have requested).

4. Data Retention

We keep booking and enquiry records only for as long as necessary to provide our services and meet our legal obligations, after which they are securely deleted.

5. Third-Party Processors

We use trusted third-party services to operate our website, including Resend for transactional email and Groq for our live chat assistant. These providers only process data to deliver those services and are bound by their own data protection obligations.

6. Your Rights

You have the right to access, correct, or delete the personal data we hold about you, and to withdraw consent at any time. To exercise any of these rights, contact us at info@cleanpromax.co.uk.

7. Contact Us

If you have any questions about this policy, contact us at info@cleanpromax.co.uk or call +447577411991.